I brought my car to Hullet’s for an oil change and supplied my own new oil filter, which I handed to them with the car. I have the receipt for the service. Later my brother, who works on cars, checked under the hood and found the old filter still on the car — the new one I provided was never installed.

When I went back and asked them to show me the old filter they supposedly removed, they refused to produce it. There’s no good reason a shop can’t show you the part they just took off your car an hour earlier, unless they never took it off.

I paid for an oil change with a new filter and didn’t get it. If they skipped that, I have no way to know what else gets skipped here. Check any work you have done at this shop. I won’t be back.